Are you a current SFCC student?
Because of our licenses with database vendors, you must be currently enrolled to use our databases.
Are you able to log into MySFCC?
If not, then you will not be able to log in to the library's resources. You may need to re-set your MySFCC password. To reset your password click on "forgot password" beneath the LOGIN button.
CAPS Lock on?
CAPS Lock should be off. If you are entering numbers, make sure they are appearing in the username and/or password. (Caps Lock key is on the far left side of the keyboard.)
Are you using Chrome as your browser?
Using Chrome (rather than Edge, Safari or Firefox) is highly recommended. (Click here to download Chrome)
Is your browser set to accept cookies?
In order to use the library off campus, your browser must be able to accept cookies.
Not sure how to enable cookies? Go to your favorite internet search engine (Google, Bing, Yahoo, etc.) and type in:
How do I enable cookies on ______ ? where the blank is the name of the browser you are using. (Chrome, Safari, Firefox, etc.)
Is your browser remembering a previous password?
If you see a pre-inserted password appear, try deleting it and manually entering your password. If you manually delete the password and still cannot log in, the password may be cached in your browser. Delete the cookies in the browser in order to permanently delete the password you have used in the past, or try another browser.
Do you use a password manager or password management system that is installed on your computer?
Password management systems need to be updated directly with the new passwords. You will need to go into your password management system and look for the specific login page for the library and change the password in the management system.
Are you using a computer or mobile device owned by a school district or government agency or your employer?
If yes, then it could be that the firewall settings on that device are preventing access to our resources. Unfortunately, this issue is out of our control. The IT administrators of that computer or mobile device would need to adjust the firewall settings.
Still having difficulty logging in? Try one or more of these suggestions below:
What browser are you using?
It is highly recommended that you use Chrome, Firefox, or Safari. Internet Explorer is not recommended. (Click here to download Chrome)
Are you using the most up to date version of your browser?
It is highly recommended that you use the most up to date version of your browser. If you're not sure if you have the most up to date browser, you can find out by clicking here.
Try switching browsers.
Some users find this is a quick way to solve all of the browser problems.
Helpful Tips About Cookies:
SFCC Library uses a software called EZProxy. (FYI: EZProxy is an authentication software that many libraries use to provide e-content to their users.) But in order for you to use it, cookies must be enabled on your computer.
Enable Cookies.
To enable cookies, go to your favorite internet search engine (Google, Bing, Yahoo, etc.) and type in:
How do I enable cookies on ______ ? where the blank is the name of the browser you are using. (Chrome, Safari, Firefox, etc.)
Delete Cookies.
To delete cookies, go to your favorite internet search engine (Google, Bing, Yahoo, etc.) and type in:
How do I delete cookies on ______ ? where the blank is the name of the browser you are using. (Chrome, Safari, Firefox, etc.)
Is there a pop-up blocker on your computer?
If so, disable it for the time that you are using the databases. If you're not sure if you have a pop-up blocker enabled, click here for help finding out and how to disable it.
Are you using a computer or mobile device owned by a school district or government agency or your employeer?
If yes, then it could be that the firewall settings on that device are preventing access to our resources. Unfortunately, this issue is out of our control. The IT administrators of that computer or mobile device need to adjust the firewall settings in order for you to access the library's resources.
Do you have a personal firewall on your computer?
If so, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later.
Not sure if you have a personal firewall on your computer? Go to your favorite internet search engine (Google, Bing, Yahoo, etc.) and type in:
How do I know if I have a personal firewall in ______ ? where the blank is the name of the browser you are using. (Chrome, Safari, Firefox, etc.)
Not sure if cookie blocking is set to none? Go to your favorite internet search engine (Google, Bing, Yahoo, etc.) and type in:
How do I set cookie blocking to none in ______ ? where the blank is the name of the browser you are using. (Chrome, Safari, Firefox, etc.)
Some Internet Service Providers’ (ISP) service can be spotty at times, often resulting in the ISP timing out after failing to connect to our resources. Unfortunately, this situation is beyond our control; however, we have found that ‘backing out’ and trying again, or simply trying at another time, can resolve the situation. If you contact us – and please do! - letting us know which ISP you are using will be helpful to us.
Security Software
It's possible your machine may be running security software which is blocking all or part of your machine's request to access our resources.
To determine if this is the issue, try using the same machine/device, but other wifi (e.g. on campus, public library, etc.) This should reveal if your machine is filtering. (Note: We know this will not be feasible with a desktop computer. But if you are using a laptop or other portable device, we encourage you to try this if possible.)
Router
It's also possible that your router is running a filter, thus having the same effect (blocks some or all of the request).
To determine if this is the issue, try using another machine/device that is not connected to the router.
To adjust your router's settings, consult your manufacturer's support website.
We strongly advise that you add the library's EZProxy server as a trusted site.
To do this, go to your favorite internet search engine (Google, Bing, Yahoo, etc.) and type in:
How to add a trusted site to ______ ? where the blank is the name of the browser you are using. (Chrome, Safari, Firefox, etc.)
When prompted, the URL you should enter is: https://sfcc.idm.oclc.org